You can use any channel of the channels we provided below to get in touch with us
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:
Safely Insured arranges insurance for our customers with insurance companies and Lloyd’s syndicates. If your policy is with a Lloyd’s syndicate, it will say so on your insurance contract.
If you are a Lloyd’s and are unhappy you may also be able to refer your complaint to Lloyd’s. You can do this:
If you remain unhappy
The Financial Ombudsman Service offers eligible complainants a free independent service for resolving disputes.
You may contact The Ombudsman by Calling their consumer helpline on:
To see if you are able to complain to the ombudsman, you can call them or go to their website. Information can be found in their leaflet, ‘Your Complaint and the Ombudsman’.
You can find the Ombudsman’s website at: http://financial-ombudsman.org.uk/